Since 1989, Rush Order has handled the fulfillment, warehousing, and customer experience work that lets ecommerce, retail, and enterprise brands focus on building their business instead of running a warehouse. One partner, thirteen fulfillment centers, four continents.
Rush Order: Fulfillment for the World's Fastest-Growing Brands
Who We Are
A Privately Held 3PL Built for Brands That Outgrow Spreadsheets
Rush Order actually started life in the 1980s as a software company. By 1989, after picking up more and more order fulfillment and customer service work along the way, we'd become something different and took the name Rush Order to match. Back then, direct-to-consumer fulfillment meant paper order forms and mailed-in checks. We built our first ecommerce storefronts not long after, then plugged into Shopify and the other platforms as the industry caught up.
What hasn't changed is the combination that still sets us apart: order fulfillment and warehousing, real-time inventory and reporting technology, and outsourced customer experience (CX) all under one roof. Brands don't need to stitch together a fulfillment vendor, a software platform, and a support team separately. We're built to be all three, working as one.
That's why clients tend to describe us less like a vendor and more like an extension of their own team, the flexible, scalable back office standing behind their storefront, whether that storefront is Shopify, Amazon, Walmart, Target, or all of the above at once.
The People Behind the Operation
Leadership
Rush Order is run by a team of logistics, technology, and customer experience specialists, the same people your account team will actually work with.
JJ Alcantar
Head of Business Development
Stephanie Cifuentes
Manager, Order Admin
Brooke Dorsey
Head of Enterprise Accounts
Jim Chapman
Co-Founder
Dana Madlem
VP Services
Chrissie Nelms
Manager, CX
Anthony Ramirez
Director, CX
Doris Kanemura
Co-Founder
Miguel Barraza
Head of Warehouse Operations
Joseph Suzuki
Head of Technology
Rush Order runs a couple hundred people here in the US, based mostly at our Gilroy, California headquarters, on the southern edge of the Bay Area. That team is a mix of warehouse operators, account managers who know every client by name, and a software development group that's bigger than you'd expect from a fulfillment company. Overseas, our teams in Canada, Europe, the UK, Asia, and Australia run the warehouses that make our global footprint possible.
We sit in a deliberate middle ground in the 3PL world. We're sized like a boutique, well past the smallest independent operators, but nowhere near the multi-billion-dollar enterprise players. That scale is intentional. It lets an account manager actually pick up the phone instead of routing you to a queue, and it keeps you a client instead of a ticket number.
What Rush Order Clients Are Saying
How We Work With You
Two Ways to Work With Us
Every client gets matched to the team that fits how their business actually runs.
Built for High-Growth D2C Brands
You get a named account team in the US backed by our customer support group, focused on the day-to-day: rerouting shipments, catching exceptions, keeping orders moving. You're never dropped into a general support queue, the people helping you know your account by name.
Built for Complex, Global Operations
For brands running multi-channel, multi-geography operations, often shipping from three, four, even seven of our warehouses worldwide. You get an account manager fluent in the complex stuff; new sales channel launches, IT integrations, refurbishment, firmware flashing, kitting with strategy that plays out in quarterly business reviews.
Plenty of brands start in Express and graduate into Enterprise as they grow, the account team just grows with them.
Our Mission
Be the Flexible, Accurate Back Office Every Growing Brand Wishes It Had
Rush Order's mission is simple: remove fulfillment, warehousing, and customer support as bottlenecks to growth. Whether a brand ships ten orders a day or ten thousand, the standard doesn't change — accurate, on-time, and invisible in the best way, so our clients can focus on their product instead of their pick list.
Big & small brands alike, we support your growth
Our Core Values
The Standards Behind Every Order We Ship
These are the operating principles clients experience in practice, in every integration, every peak season, and every support ticket.
Why Brands Choose Rush Order
What Sets Us Apart in the 3PL Market
There are a lot of fulfillment companies. Here's what actually shows up in the results when brands work with Rush Order.
Who We're a Fit For
We're Honest About Fit Even When It Costs Us the Deal
We'd rather turn away a mismatch than sign a client we can't serve well. Here's how we think about it, upfront.
You're high-growth, and things are a little complicated
- Your product needs kitting, firmware flashing, or refurbishment before it ships.
- Your sales channel is more than one thing — say, a B2B brand fulfilling direct to a patient's or employee's door.
- You're shipping across multiple US regions, or you need a genuinely global footprint.
- You're an established brand doing something new for the first time — like a software company launching its first piece of hardware.
Your product is simple, and that's a good thing
- Low-margin, low-complexity product shipping through one simple channel — plenty of 3PLs handle this well, often for less than we'd charge.
- Hanging apparel — we're just not set up for it.
- Regulated pharmaceuticals.
- Oversized or bulky automotive parts.
We'll tell you this upfront, before you waste time on a call that isn't going anywhere.
How We're Structured
Most brands start with one need, usually ecommerce fulfillment, and expand into others as they grow. Rush Order builds every service line to work together from day one.
Service Lines, One Fulfillment Partner
Industries We Serve
The Right Fulfillment for Every Product You Sell
Different products need different handling. Our warehouse teams and systems are built around the specific compliance, packaging, and storage needs of each category below.
Facility Standards
Your Inventory, Held to a Warehouse Standard
Come See for Yourself
The Best Way to Know If We're the Right Fit? Come Walk the Floor.
We could tell you about our accuracy rate all day, but the honest truth is that the fastest way to know if a 3PL is right for you is to see it in person. Walk the warehouse floor. Meet the account team you'd actually be working with. Watch how an order gets picked, packed, and verified in real time.
Most of the brands who choose Rush Order visit us first and we'll never pressure you into signing before you're ready to. If you're evaluating fulfillment partners, our door (and our warehouse floor) is open.